Workshop Registration FAQ

Welcome to your visual guide to workshop registration.

Parts of our workshop registration process can be challenging, so we put together this visual guide to help walk you through some frequently asked questions.

What happens after I register and pay the deposit?

Once you have registered online and paid your deposit, we will email you a single link containing two important online forms:

  • Our waiver form

  • Our balance/installment payment form

You will need to complete the waiver form before being taken to the payment form.

This is what our waiver form looks like:

The top of the waiver form, displaying the Firefly logo

At the bottom of the waiver form there is a section asking you to fill in the workshop participant name, date of birth, signature and email address.

You will also need to check a box to give your consent before pressing the “Agree To This Document” button, which will submit your waiver.

The bottom of the waiver form

What happens after I submit the waiver form?

After pressing the “Agree To This Document” button you will be taken to the payment page.

Press the “Purchase” button to go to the payment form and complete your registration.

This is what the payment page looks like:

A thumbnail image with a payment button on the right side

Pressing the “Purchase” button will take you to the balance/installment payment form.

Here you will be prompted to sign in to your Firefly account and complete your payment. Once this step is finished, you have completed your registration!

A form where you can type your email, beside the order summary

What if I am having trouble signing into my Firefly account?

If you cannot remember your account password, visit this page to reset it: https://fireflycreativewriting.com/account/login/

Click on “Forgot Password” and enter your email address.

Click the “Send Reset Link” button and an email will be sent to you with password reset instructions.

Login screen, the "forgot password" link is underlined in red

How do I update my payment information?

  1. Here is where you can sign in to change your credit card information: https://fireflycreativewriting.com/account/login/

  2. Once you sign in, a menu bar will appear on the right side of your screen. Click on "Payment".

  3. Click "Add New Payment Method," enter your new credit card information, and click "Save" (at the top of the menu bar).

  4. Once you're done, click "Back" until you get back to the "Account" screen.

  5. From there, you can click on "Payments" again to delete your old credit card information. Your old card should be listed under "Default," so please delete that one.

The account menu, Payment is circled in red

Wait! I have another question!

No problem, just drop Heather a line. She knows workshop registration inside and out.