Financial Policies
General policies for all payments:
All fees are in Canadian currency.
Tax will be added for Canadians in your local provincial rate.
Tax receipts will be provided upon request.
Because our activities are small and intimate, and because creativity can be a vulnerable area of our lives, if there are complaints about a participant’s behaviour or if the facilitators feel that a participant is disrupting the safety or harmony of the group, the participant will be asked to leave.
Small Group Writing Workshops and daytime/online retreat policies:
For all workshops without an application process, spots are allocated on a first-come-first-served basis based on the clearance of payment and a successful intake phone call with the facilitator.
Our registration system may occasionally allow overbooking. In the event that you register for a workshop or day retreat and there isn’t a spot available, we can offer you a spot in another offering in the same season with a $25 discount, a spot on the waiting list for your desired program, or a full refund.
Facilitators have the right to not grant a place in the workshop based on their intake phone call. If we are unable to reach you for an intake call, your spot in the workshop cannot be confirmed. In these cases, the payment will be returned.
Participants can choose to pay the workshop fee in full, or to pay via automatic monthly installments. Twenty-five percent of the workshop fee, or $500 for The Big One workshop, counts as the deposit and is non-refundable.
Participants may cancel their registration any time until one week before the first workshop and receive all but their deposit back. For application workshops, this minimum is three weeks. After that point, all payments, including upcoming automatic payments, are non-refundable and non-transferable.
Because groups get closer over time, and because this evolution is such an important part of building creative safety, if a participant misses three classes in a row, they will be asked not to return.
Participants will be asked to sign a standard liability waiver before the workshop.
In the unlikely event that your facilitator needs to miss a class, we'll notify you as soon as possible, and do our best to find another Firefly coach who can run it. If that's not possible, we'll add a make-up class at the end of the series, one or two weeks after the last scheduled class in the same time slot.
We are unable to offer make-up classes when participants have to miss a class. There are no discounts, refunds, or credits for classes not attended.
Large Group Writing Program policies:
Large Group Writing Programs accept an unlimited number of participants who can register at any time.
Participants will receive a Zoom link to access the program immediately following their purchase.
There are no discounts, refunds, or credits for for these programs or classes not attended; however, participants can gift their spot to a friend.
Sleep-away retreat policies:
Spots are allocated on a first-come-first-served basis based on the clearance of deposits and a successful intake phone call with one of the facilitators.
Facilitators have the right to not grant a place in the retreat based on their intake phone call.
Payment of balance in full, or the first installment payment is due a week after confirmation of booking.
Retreat deposits are non-refundable and non-transferable. Retreat balances are refundable up to 1 month prior to the retreat, and after that are non-refundable and non-transferable. If you need to cancel your participation due to COVID, the retreat fee will be held in Firefly credit for you for up to 1 year.
Participants will be asked to sign a standard liability waiver before the retreat.
Coaching policies:
Once you've completed your coaching agreement, and your payment plan has been set up, you will be connected with your coach to set up the sessions.
Your commitment to the three months of payments is final once your first payment has been made. The exception to this is if, after your first session with your coach, you don’t feel like it’s a fit. In this case, let us know within 48 hours and we’ll refund all but a $300 non-refundable deposit.
Forty-eight hours notice is required to re-book a session, otherwise the session will be skipped. Sessions must be re-booked within the same week.
Twenty four hours notice is required to re-book a session without a fee. If you rebook without 24 hours notice, you will be charged $40. This fee must be paid before setting up an alternate date.